Refund policy

At Per Usual Co, we want you to be happy with your order. If something isn't right, here's exactly how our satisfaction guarantee, refunds, and damaged items work.

Our 45-Day Satisfaction Guarantee

We want you to love your bar. You have 45 days from the day your order arrives to try it. If you don't love it, we'll give you a full refund of what you paid. That's our satisfaction guarantee.

This guarantee applies even if you've opened and used the bar. Go ahead and use it. If it isn't right for you, you're still covered.

You don't need to send anything back. Soap is a personal-care item, so once a bar has been used, we don't ask you to return it. 

To start a refund, please contact us at perusualco@gmail.com. Items sent back without first requesting a refund can't be accepted.

Damaged Items

We carefully package every order to make sure it arrives in excellent condition. If your product does arrive damaged, defective, or physically broken, please report it within 72 hours of delivery by emailing perusualco@gmail.com and including clear photos of the damage.

If your claim is eligible, you may choose one of the following:

• A replacement (sent at no additional cost), or

• A refund for the defective item.

Please note that only one resolution — replacement or refund — may be selected per order. Damage to packaging alone doesn't qualify as a damaged product, and items damaged through normal use, wear and tear, or misuse aren't eligible for a refund or replacement.

Shipping & Delivery

While we always aim to get your order to you promptly, delays outside our control — such as courier issues or customs — can happen. For delivery-related problems, please contact the shipping carrier directly. 

Incorrect Shipping Address

Please double-check that the shipping address you enter at checkout is correct. If an incorrect address is provided and we aren't notified within 24 hours, we're unable to offer a resend or refund.

EU & UK customers: your statutory rights

If you're shopping from the European Union or the United Kingdom, you have rights under consumer law that exist alongside — and independently of — the returns process above.

Under the EU/UK right of withdrawal, you generally have 14 days to cancel an online order for a refund. One important exception applies to products like ours: sealed goods that can't be returned for hygiene or health reasons lose the withdrawal right once they've been unsealed. A bar of soap is a sealed hygiene product, so an unopened bar can be returned within the statutory period, while a bar whose seal has been broken is generally exempt.

Our voluntary 45-day return window is longer than the statutory minimum (45 days rather than 14). Both apply to unused bars in their original, unopened packaging. Nothing in this policy reduces the statutory rights you're entitled to.

 

Policy Updates

We reserve the right to update this Refund Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing. By completing your purchase, you acknowledge and agree to the terms.

Contact

For any questions about refunds, returns, or your order, please reach out — we're here to help.

Per Usual Co 

Email: perusualco@gmail.com

Web: perusualco.com